Welcome to Rocaway Entertainment. We operate the website `rocawayent.co.uk` and sell tickets directly via `rocawayent.co.uk/tickets`. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and look after your personal information when you buy tickets from us or use our website, and tells you about your privacy rights under UK law.
1. Important Information and Who We Are
Rocaway Entertainment is the data controller responsible for your personal data (referred to as "we", "us" or "our" in this policy). All events sold on our platform are hosted directly by us. If you have any questions about this Privacy Policy or how we handle your data, please contact us by email at: info@rocawayent.co.uk
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. When you buy a ticket from us, we collect:
* **Identity Data:** First name and last name.
* **Contact Data:** Email address and billing address.
* **Financial Data:** Payment card details (processed securely by our payment processor; we do not store full card details).
* **Transaction Data:** Details about the specific tickets you purchased from us.
3. How We Use Your Personal Data
We only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:
A. To Fulfill Your Ticket Purchase (Performance of a Contract)
We use your Identity, Contact, and Transaction data to send you your digital tickets, booking confirmations, and vital updates regarding the specific event you booked (e.g., time changes or cancellations).
B. For Marketing (Legitimate Interests & 'Soft Opt-In')
As you are buying tickets directly for an event hosted by Rocaway Entertainment, we may use your email address to send you updates about our upcoming events, exclusive ticket pre-sales, and special offers.
Under UK Privacy and Electronic Communications Regulations (PECR), we do this using the "soft opt-in" rule. This applies because:
* We collected your email directly during a ticket sale.
* We only promote our own similar events and services.
* We give you a clear chance to opt out at the point of purchase.
* You can opt out at any time after receiving an email.
4. How to Opt Out of Marketing
You can stop receiving marketing emails from us at any time. To do this, simply reply directly to any marketing email you receive from us with the word **"Unsubscribe"**. Because we manage our communications manually without an automated platform, we will process your request and permanently remove your email address from our marketing distribution list within 48 hours of receiving your reply. You will still receive essential transactional emails regarding any tickets you purchase in the future.
5. Data Sharing
We do not use third-party email marketing platforms or automated tools. We will never sell, rent, or share your email address or personal details with third-party advertisers, sponsors, or external event organizers. Your data is only shared with our secure payment processing provider to complete your financial transaction.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. Access to your personal data is strictly limited to team members who need it to fulfill bookings or manage opt-out requests.
7. How Long We Keep Your Data
We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights
Under UK data protection laws, you have the right to request access to your data, request corrections, ask us to erase your data, or object to us processing it. If you wish to exercise any of these rights, please contact us via email.
1. Important Information and Who We Are
Rocaway Entertainment is the data controller responsible for your personal data (referred to as "we", "us" or "our" in this policy). All events sold on our platform are hosted directly by us. If you have any questions about this Privacy Policy or how we handle your data, please contact us by email at: info@rocawayent.co.uk
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. When you buy a ticket from us, we collect:
* **Identity Data:** First name and last name.
* **Contact Data:** Email address and billing address.
* **Financial Data:** Payment card details (processed securely by our payment processor; we do not store full card details).
* **Transaction Data:** Details about the specific tickets you purchased from us.
3. How We Use Your Personal Data
We only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:
A. To Fulfill Your Ticket Purchase (Performance of a Contract)
We use your Identity, Contact, and Transaction data to send you your digital tickets, booking confirmations, and vital updates regarding the specific event you booked (e.g., time changes or cancellations).
B. For Marketing (Legitimate Interests & 'Soft Opt-In')
As you are buying tickets directly for an event hosted by Rocaway Entertainment, we may use your email address to send you updates about our upcoming events, exclusive ticket pre-sales, and special offers.
Under UK Privacy and Electronic Communications Regulations (PECR), we do this using the "soft opt-in" rule. This applies because:
* We collected your email directly during a ticket sale.
* We only promote our own similar events and services.
* We give you a clear chance to opt out at the point of purchase.
* You can opt out at any time after receiving an email.
4. How to Opt Out of Marketing
You can stop receiving marketing emails from us at any time. To do this, simply reply directly to any marketing email you receive from us with the word **"Unsubscribe"**. Because we manage our communications manually without an automated platform, we will process your request and permanently remove your email address from our marketing distribution list within 48 hours of receiving your reply. You will still receive essential transactional emails regarding any tickets you purchase in the future.
5. Data Sharing
We do not use third-party email marketing platforms or automated tools. We will never sell, rent, or share your email address or personal details with third-party advertisers, sponsors, or external event organizers. Your data is only shared with our secure payment processing provider to complete your financial transaction.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way. Access to your personal data is strictly limited to team members who need it to fulfill bookings or manage opt-out requests.
7. How Long We Keep Your Data
We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
8. Your Legal Rights
Under UK data protection laws, you have the right to request access to your data, request corrections, ask us to erase your data, or object to us processing it. If you wish to exercise any of these rights, please contact us via email.